Privacy Policy

Effective Date: 01 March 2024

RoyalPay ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access and use the services provided by our payment gateway platform, RoyalPay, at www.RoyalPay.in ("Site" or "Services"). By using our services, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from users:

1.1 Personal Information

When you use our Services, we may collect personally identifiable information, such as:

• Name
• Email address
• Contact number
• Billing address
• Payment information (e.g., credit/debit card details, bank account information)
• Business details (for merchants)

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Transaction details and history
• Usage data (e.g., pages visited, time spent on the Site)

2. How We Use Your Information

We use the collected information for the following purposes:

• To facilitate payment processing, including verifying transactions and preventing fraud.
• To communicate with you regarding your transactions, account information, or customer service inquiries.
• To improve the functionality and performance of our Services, Site, and platform.
• To comply with legal obligations and regulatory requirements.
• To send you marketing communications (if applicable). You may opt out of such communications at any time.

3. Data Security

We take the security of your personal information seriously and implement appropriate physical, electronic, and procedural safeguards to protect it.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• With Payment Processors: To complete transactions and process payments.
• With Service Providers: Trusted third-party vendors who help us operate our Services.
• For Legal Reasons: To comply with legal obligations or protect our rights, users, or others.
• In Business Transfers: In the event of a merger or acquisition, your information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control the use of cookies through your browser settings, but disabling cookies may limit your use of some features.

6. Your Rights

You may have certain rights regarding your personal information, including:

• Access
• Correction
• Deletion
• Opt-out of marketing communications

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy, please contact us